Frequently asked questions
Answers about the game, your profile, chips and VIP tables. Can't find your question? Write to us at support@vipsvara.com.
The game
What is Svara?
Svara (svarka) is a Bulgarian three-card poker game for 2 to 9 players. It uses a 32-card deck (7 to ace), everyone gets three cards, and the hand with the most points wins. Cards of the same suit and of the same rank add up, and a tie is replayed as a "svarka".
How do I play?
Pick a room in the lobby by the stake you want. Inside you see every table with players. Take a free seat and you join from the next deal.
What are the rules?
The full rules, points and combinations are on the Svara rules page, together with a hand calculator.
How many points are the cards worth in Svara?
An ace is worth 11 points; ten, jack, queen and king are worth 10; a nine 9, an eight 8 and a seven 7. The seven of clubs (Yonchev) is a joker worth 11. Three sevens make 34 points and beat everything.
What is a "svarka"?
A svarka is a tie: two or more players share the highest score. The pot stays on the table and the tied players play a new deal. Others can join by paying an entry equal to the pot divided by the number of tied players.
Profile and sign-in
How do I sign in?
With Facebook, with Google, with an email account or as a guest. Guests get starting chips, but their progress is not saved and they do not appear on the leaderboards.
Why should I register?
Registration is free and unlocks everything: your own username and avatar, bonus chips, games with friends, leaderboards and the shop.
Why should I confirm my email?
With a confirmed email your profile is complete, you get bonus chips and you can recover a forgotten password. You also hear about what is new in the game.
I forgot my password. What should I do?
On the sign-in screen choose "Forgot password" and follow the code and link you receive by email. If the email on your profile is wrong or you cannot access it, the password cannot be recovered, so register with an email you use.
Chips and purchases
Is VIP Svara free?
Yes. The game is free. New players get starting chips and there is a free bonus every day. Extra chips and VIP status can be bought if you want them. Chips are virtual and cannot be cashed out.
What are chips?
Chips are the game's virtual currency and are used for bets at the tables. You earn them by playing, from the daily bonus and by inviting friends, or buy them in the shop. They have no cash value.
What can I buy in the shop?
Registered players can buy chip packs and VIP status. Guests cannot use the shop.
I paid but did not receive my purchase. What should I do?
If the chips or VIP status have not appeared within 20 minutes, open the shop again and choose the same product. If you see a message about an unfinished transaction, tap "Continue". If that does not help, send the receipt from Google Play or the App Store to support@vipsvara.com and say how you paid.
I get an error when I buy something.
If you see a message about unfinished transactions, tap "Continue". If the error stays, write to us at support@vipsvara.com.
Tables and VIP
Can I play Svara with friends?
Yes. Invite friends from Facebook or with a link and challenge them at a table. With VIP status you can create your own table with your own rules and up to 9 seats.
What does VIP status give me?
Every player can play with friends, collect the daily bonus and appear on the leaderboards. With VIP status you can also create your own tables in the VIP room with your own rules and players, get a bigger daily bonus and level up faster.
Why are the London and Paris rooms locked?
They need a higher level. You level up with points from play, and wins earn points much faster.
Why can't I create a new VIP table?
Each player can have up to 10 VIP tables at once. A table closes 30 minutes after its creator leaves, and invited players can keep playing until then. When you are down to 9 tables, you can create a new one.
Problems
Why was I removed from a game?
The most common reason is inactivity: if your turn timer runs out without a bet, you are marked inactive. You can come back at any time, and you rejoin from the next deal.
How do I contact support?
Write to support@vipsvara.com with your profile name and a short description of the problem.
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